In mijn vorige blog verkondigde ik nogal stoer dat er geen boosaardige ambtenaren zijn, die met satanisch genoegen de initiatieven van mensen zitten te frustreren. Een enkele reactie heb ik daar wel op gekregen. Er werd getwijfeld aan mijn woorden. Want wat is het dán toch dat ervoor zorgt dat alles zo traag gaat, dat het zoveel kost, dat het lijkt alsof de gemeente niet mee wil werken? Want dat is toch de indruk die gewekt wordt.
Ik meen te kunnen zeggen dat die indruk toch vooral door heel simpele dingen ontstaat. Geen tijd. Geen prioriteit. Geen zin in. Vergeten. Mail niet beantwoord. Is mijn taak niet. Soms zelfs afkeer of afgunst (en daarom net iets minder hard lopen). Jazeker, niets menselijks is de ambtenaar vreemd. Maar volgens mij gebeurt het zo ook in bedrijven, in ziekenhuizen, op universiteiten en bij goede doelenorganisaties. Het punt is alleen: als de klant het zat is bij een bedrijf, gaat hij naar een ander bedrijf. Maar een vergunning wordt nu eenmaal afgegeven door de gemeente waarin de locatie ligt.
Het monopolie van de gemeente is volgens mij een van de grootste struikelblokken in de relatie met de mensen die iets willen. Dat schept specifieke verwachtingen. Burgers, initiatiefnemers komen in een afhankelijkheid terecht die beangstigt. Ze zijn eraan overgeleverd. Jouw wens moet je uit handen geven, je hebt er geen invloed meer op of die wens uit gaat komen. Dat lijkt me ten principale een naar gevoel. En ambtenaren beseffen dit naar mijn mening te weinig. Ze nemen de vraag of aanvraag in, en het verdwijnt in een black box waaruit (mondjesmaat) alleen maar moeilijke teksten en lastige vragen terug lijken te komen.
Onder de noemer ‘klantgerichtheid’ zijn er al veel rapporten, reorganisatietrajecten en cursussen voorbij gekomen in gemeenteland, maar écht klantgericht, écht invoelen is niet alleen een moeilijke zaak, het komt ook nog niet vaak genoeg voor. Ik had het idee dat ik zelf daarin altijd best redelijk bezig ben geweest, maar dat idee kan ook de prullenbak in. Ook ik heb gewerkt vanuit die black box. En de klant maar wachten en wachten, en zich ergeren, en zich afvragen waar ze mee bezig zijn daar, enz. enz…. Én omdat het de gemeente is (‘ons geld!’) én omdat je niet naar een ander kunt gaan, worden zeer hoge eisen gesteld aan de communicatie, en daar kan de gemeente lang niet altijd aan voldoen.
De gemeenten bij ons in de Peel gaan vergaand samenwerken. De Peel 6.1 heet het. Zou daarin ook het idee besloten zijn dat mensen voortaan het gemeentelijk apparaat kunnen kiezen dat hen het beste ligt? ‘Ik vraag mijn omgevingsvergunning altijd in Someren aan, daar loopt het tenminste als een fluitje’. Concurrentie in De Peel. Ik ben niet zo van de stroming ‘de gemeente moet als een bedrijf functioneren’, want de gemeente ís geen bedrijf en zal het ook nooit worden door de politiek-maatschappelijke component. Maar je kunt met zo’n idee misschien wel de blik verruimen, de black box een beetje meer open gooien en de initiatiefnemer het gevoel geven dat hij minder afhankelijk is van één persoon of één partij om zijn wensen te realiseren. Ik vind het zelf best wel een goed idee, en ik neem aan dat de Stuurgroep Peelsamenwerking deze blog nauwgezet volgt, dus dat komt goed!
Oh ja: ‘de initiatiefnemer’ en ‘de ambtenaar’, dat kan ik eigenlijk niet zeggen. Het is meestal niet zo verstandig om individuen over één kam te scheren. Maar als ik alles moet gaan nuanceren leest het niet zo lekker weg. Laat dat voor eens en voor altijd gezegd zijn.
Pingback: viagra
Pingback: cialis
Pingback: https://thesisbyd.com
Pingback: writemypaperbuyhrd.com
Pingback: custom law essays
Pingback: dissertation title
Pingback: help writing argumentative essay
Pingback: custom essay writing service reviews
Pingback: best site to buy research paper
Pingback: help with a thesis statement
Pingback: buy cialis
Pingback: cialis side effects
Pingback: pharmacy
Pingback: online cialis
Pingback: viagra generic over the counter
Pingback: over the counter viagra substitute walgreens
Pingback: natural viagra for men
Pingback: women viagra
Pingback: buy medication without an rx
Pingback: canada pharmacy
Pingback: pharmacy northwest canada
Pingback: Topamax
Pingback: canada medication pharmacy
Pingback: viagra
Pingback: buy cialis online in austalia
Pingback: cialis and viagra mix
Pingback: viagra vs cialis forum
Pingback: cialis black online
Pingback: buy cialis online free shipping
Pingback: viagra online order australia
Pingback: dyocddln
Pingback: how does viagra work for men
Pingback: wat gebeurt er als een vrouw viagra neemt
Pingback: how many milligrams of azithromycin to cure chlamydia
Pingback: dissolving sildenafil under the tongue
Pingback: viagra or cialis review
Pingback: free cialis
Pingback: viagra
Pingback: precio viagra generico farmacia espaГ±a
Pingback: essay writing service australia
Pingback: can't write my research paper
Pingback: what should i write my college essay on
Pingback: how can my college help me achieve my goals essay
Pingback: ethics and business essay
Pingback: wholesale viagra 100mg 500 pills
Pingback: amoxil drug
Pingback: lasix without prescription usa
Pingback: azithromycin prescription online
Pingback: cost of stromectol medication
Pingback: buy ventolin online cheap no prescription
Pingback: viagra taboo
Pingback: viagra side effects
Pingback: cialis
Pingback: sildenafil viagra
Pingback: tadalafil side effects
Pingback: milf viagra
Pingback: viagra pills
Pingback: viagra for men
Pingback: nizagara vs viagra
Pingback: what is female viagra
Pingback: doxycycline online
Pingback: uses for prednisolone
Pingback: clomid process
Pingback: vardenafil dosage
Pingback: how to take cialis
Pingback: generic cialis canada
Pingback: cialis with dapoxetine
Pingback: viagra torture
Pingback: cialis on line
Pingback: liquid cialis
Pingback: pharmacy diflucan
Pingback: viagra costs
Pingback: viagra mistake
Pingback: l thyroxine synthroid
Pingback: what is sildenafil
Pingback: cialis online pharmacy
Pingback: buy essays
Pingback: thesis template
Pingback: law school essay writing service
Pingback: mba dissertation
Pingback: writing your thesis
Pingback: write my essay org
Pingback: cheap essay writer service
Pingback: dissertation writing software
Pingback: propecia mail order
Pingback: buy school papers
Pingback: cialis brand no prescription needed
Pingback: cialis no prescription
Pingback: can cialis cause orthostatic hypotension
Pingback: natural viagra for women
Pingback: viagra prices usa
Pingback: cheap cialis dapoxitine cheap online
Pingback: daily 5mg cialis
Pingback: viagra commercial actress in jersey
Pingback: sildenafil diabetes renal function
Pingback: cialis with no prescription
Pingback: how long do cialis side effects last
Pingback: cialis instructions
Pingback: does cialis improve sensitivity
Pingback: cost of viagra 2018
Pingback: neurontin 800
Pingback: how much is 1 viagra pill
Pingback: cialis order online india
Pingback: comprar sildenafil viagra
Pingback: metformin gas
Pingback: cialis original 50 mg francais
Pingback: side effects of sildenafil
Pingback: 10 mg paxil
Pingback: plaquenil and diabetes
Pingback: amoxicillin contraindications
Pingback: augmentin vs amoxicillin
Pingback: azithromycin and sun exposure
Pingback: celebrex versus ostiobiflex
Pingback: can celebrex cause gas
Pingback: keflex and ear infections
Pingback: is cephalexin a sulfa drug
Pingback: cymbalta lawsuits
Pingback: cymbalta damage eyes
Pingback: cheap drugs online
Pingback: prescription drug assistance
Pingback: free cialis coupon
Pingback: v tada super tadalafil tablets 20 mg
Pingback: sildenafil 25 mg cost
Pingback: low cost generic viagra
Pingback: comprar sildenafilo 100 mg
Pingback: sildenafil 20 mg discount
Pingback: cheap viagra 100mg canada
Pingback: online prices buy cialis amazing
Pingback: generic cialis uk
Pingback: where to buy cialis australia
Pingback: viagra fuck australia
Pingback: sildenafil 25 mg buy online
Pingback: buy viagra professional online
Pingback: sildenafil soft tabs 100mg
Pingback: cialis canada francais
Pingback: super viagra 100 mg for sale cheap
Pingback: sildenafil generic price uk
Pingback: 60 mg cialis online
Pingback: 200 mg viagra
Pingback: mandy flores viagra son
Pingback: try our ed pack
Pingback: female viagra pill canada
Pingback: viagra 50mg coupon
Pingback: comprar viagra 200
Pingback: mom son viagra south africa
Pingback: levitra online fast shipping
Pingback: sildenafil otc canada
Pingback: prescription drug
Pingback: cialis suppliers uk cheap
Pingback: cialis overnight delivery
Pingback: advance cash greenfield
Pingback: retin a australia buy online
Pingback: puedo tomar cialis y viagra
Pingback: first cash advance calumet city
Pingback: buy tadalafil tablets
Pingback: buy tadalafil tablets
Pingback: viagra amazon
Pingback: can you buy ativan over the counter in mexico
Pingback: cialis no perscrption
Pingback: superman combo viagra cialis
Pingback: buy viagra cialis online
Pingback: london drugs edmonton canada
Pingback: testosterone cypionate online pharmacy
Pingback: cialis 5 mg canada pharmacy
Pingback: cialis manufacturer coupon lilly
Pingback: lilly cialis coupons
Pingback: cialis from canada
Pingback: viagra samples
Pingback: cialis 2018 coupon
Pingback: viagra logo
Pingback: generic tadalafil 2018
Pingback: interactions for sildenafil
Pingback: cialis c5
Pingback: coupons for sildenafil
Pingback: cytotmeds.com
Pingback: prednisone dosage for gout
Pingback: buy hydroxychloroquine in canada
Pingback: dapoxetine vs viagra forum
Pingback: 100 free dating sites in ohio
Pingback: priligy side effects for men
Pingback: ventolin
Pingback: hydroxychloroquine long term
Pingback: how to get hydroxychloroquine prescription
Pingback: australian shepherd hydroxychloroquine toxicity
Pingback: latest on hydroxychloroquine
Pingback: big pharmacy online
Pingback: free coupon for cialis
Pingback: cheapest viagra
Pingback: online pharmacy overnight delivery
Pingback: walmart pharmacy online prescription refill
Pingback: can you take 2 viagra pills at once
Pingback: regcialist.com
Pingback: viagra shelf life
Pingback: ivermectil pills cvs
Pingback: how much priligy for 200 pound person
Pingback: does hydrochlorothiazide cause erectile dysfunction
Pingback: amlodipine besylate side effects
Pingback: stromectol for fungal infection
Pingback: atorvastatin withdrawal symptoms
Pingback: prozac medication
Pingback: seroquel in elderly
Pingback: sertraline hydrochloride 50mg side effects
Pingback: escitaloprám
Pingback: stromectol 6 mg yellow capsule
Pingback: plaquenil 200 mg cost
Pingback: lyrica drug interactions
Pingback: duloxetine hcl dr caps
Pingback: viagra alternatives
Pingback: amiloride hydrochlorothiazide
Pingback: viagra coupon
Pingback: atorvastatin recall 2018
Pingback: http://viagrahati.com
Pingback: purchase viagra online
Pingback: viagra connect
Pingback: cialis tadalafil 10mg
Pingback: difference between escitalopram and escitalopram
Pingback: cialis shop
Pingback: order cheap cialis
Pingback: how to buy cialis online
Pingback: teva stromectol 6mg
Pingback: viagra sample
Pingback: buy viagra
Pingback: 1
Pingback: buy generic viagra
Pingback: does cymbalta cause hair loss
Pingback: cialis 20 mg online
Pingback: online pharmacy viagra
Pingback: where to buy female viagra canada
Pingback: viagra 50 mg buy online
Pingback: amoxicillin for chlamydia in males
Pingback: tadalafil price
Pingback: best generic viagra
Pingback: propecia 5mg utube
Pingback: canada viagra
Pingback: deltasone 5 mg drug
Pingback: buy real cialis cheap
Pingback: viagra online south africa
Pingback: ivermectin 12
Pingback: where to purchase viagra in canada
Pingback: ebay ivermectin
Pingback: tadalafil canadian pharmacy price
Pingback: prescription for viagra
Pingback: can you buy stromectol at walgreens
Pingback: cialis free trial
Pingback: oral ivermectin for scabies
Pingback: ivermectin pigeon
Pingback: ivermectin covid uptodate
Pingback: order zithramax over the counter
Pingback: dog wormer ivermectin
Pingback: how much is viagra 100mg
Pingback: ventolin hfa albuterol sulfate inhalation aerosol
Pingback: best over the counter viagra pill
Pingback: ivermectin.
Pingback: went to moms and had viagra pill
Pingback: durvet ivermectin sheep drench
Pingback: canada online viagra
Pingback: discount cialis
Pingback: tadalafil liquid
Pingback: zithromax online apotheke
Pingback: ivermectin guinea pigs
Pingback: viagra to buy in canada
Pingback: buy hydroxychloroquine australia
Pingback: sildenafil over the counter
Pingback: sildenafil 20 mg
Pingback: triamterene hctz and lisinopril
Pingback: ivermectin 3mg tablets for scabies
Pingback: what is the function of dapoxetine
Pingback: what is ivermectin used for humans
Pingback: over the counter chlamydia treatment cvs
Pingback: buying viagra online
Pingback: is ivermectin generic
Pingback: ivermectin dose for scabies adults
Pingback: zpack medication over the counter
Pingback: viagra danger myths
Pingback: viagra 4 tablets
Pingback: viagra for sale no prescription
Pingback: best price viagra canada
Pingback: without doctor visit viagra
Pingback: viagra generic
Pingback: viagra pills
Pingback: viagra pornhub
Pingback: pharmacies online
Pingback: amoxicillin drug
Pingback: walmart viagra
Pingback: furosemide 40mg
Pingback: neurontin 400 mg
Pingback: quineprox 10mg
Pingback: buy prednisone india
Pingback: viagra prices
Pingback: where to buy priligy
Pingback: modafinil sublingual
Pingback: ivermectin 50ml
Pingback: buy ventolin inhaler
Pingback: hydroxychloroquine for sale on amazon
Pingback: azithromycin 500 mg
Pingback: can i get viagra over the counter
Pingback: homemade viagra
Pingback: lasix 100 mg online
Pingback: women viagra
Pingback: chloroquine for sale
Pingback: stromectol in canada for sale
Pingback: cialis 500
Pingback: modafinil withdrawal
Pingback: ivermectin lice oral
Pingback: hims viagra
Pingback: generic tadalafil in usa
Pingback: cvs cialis price
Pingback: viagra dosage
Pingback: viagra script
Pingback: sildenafil 50 mg over the counter
Pingback: viagra tablets australia
Pingback: viagra cialis
Pingback: viagra over the counter
Pingback: cialis viagra
Pingback: cheap viagra
Pingback: price of ivermectin
Pingback: viagra for women
Pingback: cialis black 800mg
Pingback: zithromax capsules 250mg
Pingback: sildenafil cheapest price
Pingback: online viagra
Pingback: tadalafila
Pingback: cialis drug
Pingback: sildenafil over counter
Pingback: max dose of viagra
Pingback: how long does it take for cialis to kick in
Pingback: us pharmacy cialis
Pingback: mobic and advil
Pingback: female viagra cvs
Pingback: how long does 25mg viagra last
Pingback: cut cialis in half
Pingback: piglet oral ivermectin dosing
Pingback: tizanidine cost
Pingback: veterinary ivermectin oral solution
Pingback: aralen arthritis
Pingback: latisse sale
Pingback: generic clomid
Pingback: tadalafil generic coupon
Pingback: ciprofloxacin ribosomal
Pingback: augmentin contraindications
Pingback: omnicef generic
Pingback: metronidazole ovule
Pingback: flagyl dressing
Pingback: azithromycin tripak
Pingback: cephalexin contraindications
Pingback: medicine erythromycin
Pingback: azithromycin size
Pingback: azithromycin salmonella
Pingback: celebrex vs tylenol
Pingback: 2cleaning
Pingback: viagra
Pingback: sildenafil citrate
Pingback: revatio
Pingback: viagra generic
Pingback: My Homepage
Pingback: sildenafil india paypal
Pingback: price for sildenafil 20 mg
Pingback: sildenafil 50 mg tablet price
Pingback: can i buy viagra from pharmacy
Pingback: generic viagra otc
Pingback: cialis paypal australia
Pingback: tadalafil side effects long term
Pingback: generic sildenafil coupon
Pingback: is tadalafil peptide safe to take
Pingback: cheap tablet cialis
Pingback: female viagra online order
Pingback: custom essay help
Pingback: best college essay editing service
Pingback: essay write service
Pingback: help writing college application essay
Pingback: essay writing service scams
Pingback: national honor society essay help
Pingback: cheap essays
Pingback: higher english essay help
Pingback: custom essay writing canada
Pingback: homework essay help
Pingback: what is the best custom essay site
Pingback: best essay writing service review
Pingback: which essay writing service is the best
Pingback: help me to write an essay
Pingback: essay writer
Pingback: online pharmacy prescription
Pingback: Nolvadex
Pingback: amoxicillin online pharmacy no prescription
Pingback: veterinary online pharmacy
Pingback: pharmacy shop online
Pingback: tadalafil 20 mg online
Pingback: buy viagra online in canada
Pingback: tadalafil tablets 20 mg global
Pingback: cheap cialis overnight
Pingback: cheap sildenafil tablets uk
Pingback: sildenafil 50 mg best price
Pingback: black ants cialis australia
Pingback: cialis for sale over the counter
Pingback: erythromycin pharmacy online
Pingback: doxycycline uk pharmacy
Pingback: buy cialis online with check
Pingback: best viagra for women
Pingback: tadalafil tablets usp
Pingback: generic viagra paypal canada
Pingback: kex rx pharmacy atchison ks
Pingback: cialis online no prescription australia
Pingback: where do you get viagra
Pingback: price of 50mg viagra
Pingback: price of viagra 100mg in india
Pingback: buy viagra in singapore
Pingback: otc viagra usa
Pingback: 150 mg generic viagra
Pingback: cialis daily use side effects
Pingback: daily tadalafil
Pingback: liquid tadalafil reviews
Pingback: find tadalafil
Pingback: sulfamethoxazole trimethoprim trade names
Pingback: veterinary flagyl
Pingback: gabapentin sublingual
Pingback: nandrolone tamoxifen
Pingback: is pregabalin used recreationally
Pingback: valtrex wellbutrin
Pingback: metformin bradycardia
Pingback: lisinopril prinzide
Pingback: kontraindikasi furosemide
Pingback: what does 3mg of rybelsus do
Pingback: rybelsus pills
Pingback: semaglutide questions
Pingback: gabapentin nederlands
Pingback: flagyl periodontitis
Pingback: how long does zoloft stay in your system
Pingback: cymbalta and orgasam
Pingback: can adderall be take with escitalopram oral
Pingback: cbd oil and fluoxetine
Pingback: where to buy viagra online
Pingback: side effects of lexapro 20mg
Pingback: over the counter keflex
Pingback: para que es duloxetine
Pingback: cephalexin 500mg dosage for tooth infection
Pingback: how to use ciprofloxacin ear drops
Pingback: cephalexin 250 mg para que sirve
Pingback: bactrim dosing
Pingback: bactrim dose for cellulitis
Pingback: can you take benadryl with amoxicillin
Pingback: how long does augmentin stay in your system
Pingback: what is depakote used for
Pingback: citalopram during pregnancy
Pingback: diltiazem side effects weight gain
Pingback: flexeril for dogs
Pingback: what is cozaar used to treat
Pingback: sleeping dryer with ddavp tablets
Pingback: contrave efficacy
Pingback: ezetimibe molecular weight
Pingback: how to know if effexor dose is too low
Pingback: flomax prescribed for women
Pingback: diclofenac sodium 75mg reviews
Pingback: allopurinol tablets
Pingback: is amitriptyline a controlled substance
Pingback: how much aspirin can you give a dog
Pingback: brexpiprazole vs aripiprazole
Pingback: is celexa addictive
Pingback: bupropion pregnancy category
Pingback: celecoxib warnings
Pingback: how to use ashwagandha powder
Pingback: best time to take celebrex
Pingback: augmentin renal dosing
Pingback: cyclobenzaprine vs robaxin
Pingback: medikamente acarbose
Pingback: seroquel and remeron
Pingback: abilify and alcohol death
Pingback: actos pronunciation
Pingback: semaglutide levocarnitine
Pingback: another name for protonix
Pingback: repaglinide long term side effects
Pingback: tamsulosin hcl image
Pingback: how long for venlafaxine to work